Please take a moment to view our policies below.
It is no surprise that in Michigan’s current economic climate, businesses have had to make adjustments to keep quality high and prices down.
Our clinic began making adjustments following Electrolux’s announcement of their closing our Greenville plant almost 4 years ago now. We have done many things to reduce our costs by streamlining inventory, managing our fixed costs, and flexible scheduling.
At the same time we have extended our hours and upgraded our laboratory capability without incurring additional cost in order to maintain the high quality medicine that you have come to expect from us.
Even with these efforts, the increased energy costs for operations, deliveries, and the costs of inventory have continued to rise. In addition to this, our pharmaceuticals, vendors, and banks have tightened up their credit policies (mostly a backlash from the lending crisis you all know about).
We have changed our credit policy as a result. Please read the following changes to our policy. We trust that you will help us maintain the excellent care we provide for a reasonable cost by honoring this policy. Please consider CareCredit as an alternative by contacting one of our receptionists or visiting www.carecredit.com.
We thank you for your attention and cooperation in this regard. We enjoy veterinary medicine and providing excellent care for your four legged friends. In order to maintain the care we provide, we must ask for payment at the time services are rendered.
Thank you for allowing us to be your veterinary care providers.
- We expect payment at the time services are provided and patients are sent home.
- We accept cash, credit card, check, insurance, and CareCredit as payment options.
This policy took effect January 1, 2009. We thank you for the opportunity to serve you. We appreciate your understanding and your help in our efforts to provide excellent care at reasonable costs.
Peter K. Blinkilde, DVM
Our clinics will accept drop off patients under the following circumstances:
They cannot be a new client as no patient history or payment history can be established.
They cannot be suspected kennel cough patients.
They cannot be suspected parvovirus cases.
They must be clients in well standing with the clinic.
They must know there will be a boarding charge for the day and an exam fee. If immediate diagnostics or treatments are necessary for the welfare of their pet, they will be responsible for these charges as well. They must also know they must have time to fill out paperwork and talk to a tech/asst. or doctor before they will be allowed to leave their pet.
They must know that charges are to be paid when the patient is picked up and we must know whether it will be cash, check, credit card, or Care Credit.
If the pet is dropped off in the morning, it should be dropped off between 7-8 AM (8-9 AM in Lakeview) and will not be able to go home until after 3 PM. If dropped off in the afternoon or evening, the pet may not be able to go home until 10 AM the next morning.
We must have a phone number where the client can be successfully reached (with out question) so we can get permissions to do diagnostic tests or procedures.
Unless requested the pet will be assigned to the doctor with the least number of appointments.
The dropped off patient will not occupy an appointment spot but will be treated like a groomer or boarder in that regard.
A health care team member must get a basic history:
What is the problem?
How long has the problem been going on?
What signs and symptoms is the pet showing?
Is the problem acute or chronic?
Has the pet had similar problems before?
Is the pet on any medications and does the pet have any adverse reactions to medications?
Other questions as appropriate
The client must sign a drop off permission slip that gives the doctor permission to treat the pet (even if the client is not reachable) and that the client will be responsible for any charges incurred.
To ensure that all clients of Town and Country Animal Clinic are provided with the best possible recommendations and services for their cats, the doctors and health care team are proud to announce the availability of the following products. These products are effective and none of them require giving pills or oral liquids to your cat. We are excited to have these products in stock.
A spot on that kills fleas and ear mites, prevents heartworm disease (yes, cats can get this deadly disease), and controls roundworms and hookworms.
Roundworms: A parasite of all ages of cats. These are long white worms that live in the intestinal tract and can cause vomiting and diarrhea. This parasite is also zoonotic, meaning there is potential health concern for people. If the eggs of this parasite are accidentally swallowed, the larval (or baby) stage can migrate out of the intestinal tract of people and migrate through the body. The most serious consequence can be vision loss or impairment if the larvae migrate to the retina or optic disc. This not usually a concern for adults who wash their hands before they eat but a much greater risk for children who pet their cats or play in contaminated litter boxes or soil and put their fingers in their mouths. We encourage you to visit www.petsandparasites.org for more information.
Hookworms: A parasite of all ages of cats. These worms can cause weight loss, vomiting, and diarrhea. Hookworms lay thousands of eggs which readily contaminate the environment. This parasite is also zoonotic. The larval stage can hatch out in the soil and enter people’s skin causing a rash or migratory tracts which look like raised welts. We encourage you to visit www.petsandparasites.org for more information.
Heartworms: There is no cure for feline heartworm disease therefore prevention is essential.
An injectable antibiotic, which provides sustained levels of therapy in your cat for up to two weeks. For many cat owners and for many cats, being given a pill or liquid twice a day for two weeks may not be manageable. This antibiotic takes the stress out of treating many infections in cats.
This is an injectable flea control product that will sterilize flea eggs for 6 months. Program is non-toxic to cats but is a key component of flea control as flea eggs account for 50% of any flea infestation problem. One female flea can lay up to 50 eggs per day and 50 female fleas can lay up to 15,000 eggs per month. Program is a highly effective flea prevention product.
A spot on that deworms your cat against roundworms, hookworms, and tapeworms. These are the three most common intestinal parasites of cats. This is a great alternative for those cats who do not take pills well.
To ensure that all clients of Town and Country Animal Clinic are provided with the best possible recommendations and services for their dogs, the doctors and health care team will use the following standard of care.
We highly recommend the use of Sentinel monthly tablets for year round parasite control. This should be given to your dog by mouth every month. Sentinel provides protection from the following parasites:
Roundworms: A parasite of all ages of dogs. These are long white worms that live in the intestinal tract and can cause vomiting and diarrhea. This parasite is also zoonotic, meaning there is a potential health concern for people. If the eggs of this parasite are accidentally swallowed, the larval (or baby) stage can migrate out of the intestinal tract of people and migrate through the body. The most serious consequence can be vision loss or impairment if the larvae migrate to the retina or optic disc. This not usually a concern for adults who wash their hands before they eat but a much greater risk for children who pet dogs or play in contaminated soil and put their fingers in their mouths. Sentinel is excellent medicine for your dog in the control of roundworm infections and excellent monthly protection for little people.
Hookworms: A parasite of all ages of dogs. These worms also live in the intestinal tract and can cause serious weight loss, vomiting, and watery diarrhea. Hookworms lay thousands of eggs which readily contaminate the environment, making reinfection very common. This parasite is also zoonotic. The larval stage can hatch out in the soil and enter people’s skin causing a rash or migratory tracts which look like raised welts. Sentinel is excellent medicine for your dog in the control of hookworm infections and excellent monthly protection for us.
Whipworms: A parasite of all ages of dogs. These worms can cause either constipation or diarrhea and weight loss. The eggs can live in the soil for 5-7 years, even in Michigan. Sentinel is excellent medicine for your dog in the control of whipworm infections.
Fleas: Fleas bite both people and pets. Fleas lay up to fifty eggs per female flea per day. Fifty female fleas can lay up to 15,000 eggs per month causing serious household infestations. Flea bite allergy can be a serious skin disease of dogs. Sentinel prevents infestation by sterilizing the flea eggs and not allowing them to hatch. When used every month, Sentinel guarantees against flea infestation as well as adult fleas (if all pets in household are on flea control). If you experience an adult flea problem while on Sentinel, we will dispense free Capstar to kill all adult fleas quickly and efficiently. Sentinel is completely non-toxic to pets, adults, and children. Sentinel will not wash off. Sentinel is the safest flea prevention product on the market. Sentinel is excellent medicine for your dog to control fleas.
Heartworms: Heartworms are transmitted by mosquito and therefore will infect dogs that are either outside or inside the house. This devastating disease kills dogs by damaging heart and lung tissue. It is considered a silent killer because this disease can cause sudden death without symptoms or may cause severe damage before symptoms occur. This disease is expensive to treat but simple to prevent and only requires a yearly blood test to check for disease. You can prevent heartworm disease in a 50 lb. dog for over nine years for the same cost as treating a dog for heartworm disease. Sentinel is excellent medicine for your dog in the prevention of this deadly disease.
The Bottom Line: Sentinel is the best product to protect your dog, yourself, and all the children in your life. This is the most responsible medication you can give your dog.
Please visit www.petsandparasites.org or www.growingupwithpets.com or www.cdc.gov/healthypets to better understand how these parasites impact your dog, your environment, and the need to protect people as well. Having a dog is a marvelous experience and will be with proper care and consideration. With the purchase of twelve Sentinel you receive our best price, one free table from us, and a rebate from Novartis. Please ask us any questions you may have as we want to provide the kind of excellent care you want for your best friend.
To ensure that all clients of Town and Country Animal Clinic are provided with the best possible recommendations and services for their pets, the doctors and health care team will use the following standard of care.
The reasons for becoming a Flea Free Clinic are as follows:
- To enhance the quality of life of every patient that we see
- To protect the quality of life for all the patients in our care in our facility
- To prevent possible tapeworm infections in our patients
- To enhance the quality of our practice environment for those who work in our facility
- To enhance the quality of our practice environment for out clients and their pets
We will do this by examining every patient for fleas as they enter our facility when they come in for appointments, during their pre-surgical exam, pre-boarding exam, or pre-grooming exam.
If evidence of fleas is found (fleas, flea dirt, or flea allergic dermatitis) a capstar will be given orally immediately which will kill all the adult fleas on that pet within hours.
The client will be given an evaluation of their pet when they are picked up or during their appointment and flea control recommendations will be given.
The client will be encouraged to take home flea prevention medications as a follow up.
The client will be responsible for the cost of any flea medications given.